Returns & Refunds
A Simple and Fair Return Process
We want you to feel confident when shopping with LUME. Eligible products may be returned by submitting a request within seven calendar days from the date of delivery.
All returned products must meet the conditions below and pass a quality inspection before a refund or exchange is approved.
Request Within 7 Days
Submit the return request within seven calendar days from the delivery date.
Unused and Unwashed
The product must not have been worn beyond a brief size and fit trial.
Tags Attached
Original brand tags, size labels and product labels must remain attached.
Proof of Purchase
A valid LUME order number or other proof of purchase must be provided.
What Can and Cannot Be Returned
Submitting a request does not automatically confirm the return. The product must meet the eligibility conditions and pass inspection.
Returns May Be Accepted When
- The request is submitted within seven days of delivery.
- The product is unused, unworn and unwashed.
- The original tags and labels remain attached.
- The product is returned with its original packaging and accessories.
- The wrong size, colour or product was supplied.
- The product arrived damaged or has a manufacturing defect.
- A component is missing from a product set.
Returns Will Not Be Accepted When
- The request is submitted after the seven-day period.
- The product has been worn, washed, ironed or dry-cleaned.
- Tags have been removed, damaged or reattached.
- The item has stains, odour, makeup, hair or signs of use.
- The product has been altered, repaired or modified.
- Damage resulted from misuse or incorrect washing.
- The item is personalised, marked Final Sale or non-returnable.
- The returned product differs from the item originally supplied.
Returning an Item
Please do not send a product back before receiving return approval and instructions from our team.
Submit Your Request
Email orders@lumestyle.com with your order number, product details and reason for return.
Return Review
Our team will review the request and may ask for photographs or additional information.
Reverse Pickup
Once approved, pickup will be arranged where reverse courier service is available.
Inspection and Refund
The item will be inspected after arrival before the exchange or refund is processed.
Report the Issue Within 48 Hours
Contact us promptly when an item arrives damaged, defective, incomplete or different from what you ordered.
Include the Following
- Your full name and LUME order number
- The product name, size and colour
- A clear description of the issue
- Photographs of the product and outer packaging
- A photograph of the shipping label
- An unboxing video, where available
Damage claims without sufficient information or reasonable supporting evidence may be delayed or declined when the reported condition cannot be verified.
Charges, Exchanges and Refund Timing
Return Shipping
For size, fit or change-of-mind returns, reverse shipping charges may be deducted from the refund.
When LUME supplies an incorrect, defective or materially damaged item, LUME will bear the approved return cost.
Exchanges
Exchanges are subject to product eligibility, successful inspection and availability of the requested size or colour.
Additional return or re-delivery charges may apply for size or preference-based exchanges.
Refund Processing
Approved refunds will normally be initiated within 5–7 working days after the returned item passes inspection.
Bank, card or payment-gateway processing time may vary after the refund has been initiated.
Refund Method
Prepaid orders will normally be refunded to the original payment method.
For Cash on Delivery orders, valid UPI or bank details may be requested.
Non-Refundable Charges
Original shipping, Cash on Delivery and reverse pickup charges are normally non-refundable.
These charges will be refunded where the return is caused by an incorrect, defective or damaged item supplied by LUME.
Natural Fabrics
Small variations in the colour, weave or texture of cotton, linen and other natural fabrics are normal.
Natural linen slubs or minor yarn variations are not automatically considered manufacturing defects.
Our Order Support Team Is Ready to Help
Include your order number, registered contact details, product information and reason for return.
Request a Return