Shipping and delivery
From LUME to Your Door
We carefully prepare every order and work with Shiprocket and its courier network to deliver across serviceable locations in India.
Orders are normally processed and dispatched within 24–48 working hours after successful order confirmation.
Simple, Clear and Trackable
From order confirmation to final delivery, we will keep you informed using the contact details provided at checkout.
Order Confirmed
Your order is received after successful payment or Cash on Delivery confirmation.
Carefully Packed
Your items are checked, securely packed and prepared for courier collection.
Dispatched
Orders are normally dispatched within 24–48 working hours.
Delivered
The courier delivers the package according to destination and service availability.
What You Need to Know
Delivery Time
The estimated delivery time depends on the destination pincode, selected courier partner, shipping mode and local serviceability.
The delivery estimate shown during checkout or tracking is an estimated timeframe and not a guaranteed date.
Shipping Charges
Shipping charges are calculated according to the delivery location, package weight, dimensions and available courier service.
The applicable amount will be displayed before the order is confirmed.
Order Tracking
Once your order is dispatched, tracking details will be shared through email, SMS or WhatsApp, where available.
Tracking may take several hours to update after the courier collects and scans the package.
Address Changes
Address changes may be requested before dispatch by contacting orders@lumestyle.com.
Once a shipping label is generated or the package is in transit, changes may not be possible.
Delivery Attempts
Please ensure that your registered mobile number is active and someone is available to receive the package.
Repeated unsuccessful delivery attempts may result in the package being returned to LUME.
Delayed Shipments
Weather, public holidays, local restrictions, remote locations or operational disruptions may occasionally delay delivery.
Our team will assist in raising the matter with the applicable courier partner.
Please Check Your Package
Inspect the outer packaging before accepting the parcel, especially when it appears opened, crushed or tampered with.
Damaged Package
Take clear photographs of the package before opening it and retain the shipping label.
Unboxing Video
Where possible, record one continuous video showing the sealed parcel, label and product.
Report Within 48 Hours
Incorrect, missing or damaged items should be reported within 48 hours of delivery.
Return Shipping
Approved returns are arranged as reverse shipments and remain subject to courier serviceability.
We’re Here to Help with Your Delivery
Contact our order support team with your name, order number and tracking details, and we will assist you.
Contact Order Support Track Order