Contact LUME

We’re Here to Help

Whether you need help choosing a size, placing an order, tracking a delivery or arranging a return, our customer support team is ready to assist you.

Choose the most relevant contact option below so your enquiry reaches the right team.

How Can We Help?

Contact the Right Team

Using the correct email address helps us respond to your request more efficiently.

For order status, payments, delivery, cancellation, exchanges, returns and refunds.

For product information, sizing help, partnerships, wholesale enquiries and general assistance.

For unresolved concerns, formal complaints or matters that require further review.

Quick Support

For faster assistance, contact us through WhatsApp or telephone. Please keep your order number ready when contacting us about an existing purchase.

Send us a message for quick order-related questions and general assistance.

Speak directly with our support team for assistance with your order or enquiry.

Before You Contact Us

Include your LUME order number when contacting us about a purchase.

Use the same mobile number or email address entered when placing the order.

Mention the product name, size, colour and the assistance you require.

For damaged or incorrect items, include clear photographs and an unboxing video where available.